Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

ZippGrocery ships customer orders ONLY within the US. Select items can only be shipped by the vendor. All perishable items will not be able to ship. Please note: Customer is responsible for paying all shipping expenses.

Do You Ship Internationally?

No. We currently do not ship or deliver to customers outside of the United States of America

How Long Will It Take To Get My Package?

We currently do not ship or deliver to customers outside of the United States of America

PAYMENT

What Payment Methods Are Accepted?

ZippGrocery accepts a wide variety of payment options. We accept payments from: 1. Paypal 2. Amazon Pay 3. Google Pay 4. American Express 5. Apple Pay 6. Stripe 7. Square 8. Visa Checkout 9. Master Card

Is Buying Online Safe?

ZippGrocery prioritizes the safety of all our customers and vendors. Our unique and secured marketplace makes shopping on our platform easy and extremely convenient. You can trust us with all your details and information. Customer information will NOT be shared with any 3rd party company.

Order & Retunrs

How do I place an Order?

To place an order on our Website or Mobile Phone: 1. Click or Tap on "Find a store". Shoppers can shop from multiple stores before checking out. 2. When searching for items, you can either search for a specific item you’re looking for, or browse by categories. 3.We’ll also make recommendations based on what you’ve bought before, or what’s popular in your area. 4. Add items to your cart. Add it to your cart by tapping or click clicking the Icon or Add to Cart. 5. Review your cart. You can check what’s in your cart anytime while you’re shopping by clicking or tapping the green Cart button. You’ll see the next available delivery time, as well as the amount needed to reach any order minimums. 6. You can also view your item total, adjust quantities, or remove items from your cart. Checkout. When you’re ready to check out, visit your cart and tap or click the green Checkout button. If you have items in your cart from more than one store, you’ll need to choose a delivery window separately for each store. 7. You’ll be asked to add a delivery address and your payment information. Then, go ahead and place your order! Your groceries will be on their way in no time.

How Can I Cancel Or Change My Order?

Shoppers can cancel or change order at anytime before delivery. Please note: any changes to an already placed order might delay the delivery time. Full refund will be provided when an order is cancelled.

Do I need an account to place an order?

A shopper does not need an account to shop on our website. However, shopping can be more easier for a shopper if an account is registered. Personal information will be stored in our secured and trusted website for easy checkout.

How Do I Track My Order?

On the Website or Mobile Phone: 1. Click or Tap on "Track Your Order" navigation 2. Enter your "Order ID" in the box below. Order ID was given to you on your receipt and in the confirmation email during purchase 3. Enter Billing email. This will be the email used during checkout 4. Click or Tap on "Track"

How Can I Return a Product?

Please check vendor store return policy for more return information. Some items will not be able to return back to the vendor store. Items that can be returned must be postmarked within one days of the purchase date. All returned items must be in new and unused condition, with all original tags labels attached.

Main Menu

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